Terms and conditions

GENERAL RECOMENDATIONS FOR CARING YOUR CRISANTA JEWELRY

  • Avoid contact with fragrances or water to extend the product’s life cycle
  • Avoid rubbing parts with abrasive surfaces
  • Keep your pieces in their original packaging or in a bag, separate from your other jewelry

1. GENERAL CONDITIONS: By visiting https://crisantajoyeria.com/ (hereinafter “this Website” or “Website”) you expressly and unconditionally accept the Terms and Conditions of this Website, the policies, the rules and all the provisions relating to the liability exemption and others that have been made on this Website. Likewise, by entering, you accept that the use of this Website is made under your responsibility, and that you have understood and read the Terms and Conditions.

2. PRICES: the prices indicated on the Website are valid during your stay on this Website. CRISANTA JOYAS Y ACCESORIOS reserves the right to modify prices at any time.

Paragraph: Prices do not include shipping costs, which will be reflected at the time of payment of the products

3. PAYMENT: You agree to pay the full price of the products you buy on the website. We provide you a secure payment gateway Mercado Pago / Paypal in order to make de payment.

Paragraph: All transactions carried out on the Website are subject to verification by CRISANTA JOYAS Y ACCESORIOS, the respective bank and / or the chosen means of payment. If CRISANTA JOYAS Y ACCESORIOS, the bank or the means of payment detects or considers that the transaction is suspicious, presents inconsistencies or any other situation that at the discretion of the participants in the payment process leads to possible fraud, the transaction will be reversed and consequently the sales contract between you and CRISANTA JOYAS Y ACCESORIOS will not be perfected.

4. DELIVERY: The products purchased by you on the Website will be delivered to the address you have registered at the time of making your purchase within a period that can be between three (3) and five (5) business days, counted As of the date on which the Website accepts the corresponding purchase offer, and as long as there are no causes beyond the control of CRISANTA JOYAS Y ACCESORIOS that could delay delivery, such as any fortuitous event or force majeure.

CRISANTA JOYAS Y ACCESORIOS reserves the right to collaborate with the carrier it chooses for the shipment and delivery of products. Shipping will have an additional cost, which will be charged to the final price of the product established on the website.

Paragraph 1: It is understood that any person who is at the address where the delivery is to be made, will be duly authorized by you to receive your order. Consequently, CRISANTA JOYAS Y ACCESORIOS is exempt from any responsibility for the delivery it makes, provided that it is made at the address registered by you at the time of purchase on this website.

Paragraph 2: CRISANTA JOYAS Y ACCESORIOS will not be responsible for the cost that may generate an error in the delivery address registered by you on the Website at the time of purchase.

5. RIGHT OF RETRACT In accordance with Ley 1480 of 2011, CRISANTA JOYAS Y ACCESORIOS, offers its customers the possibility of retracting the purchase during the first five (5) business days from the delivery of the product, from in accordance with the following conditions:

  • The product must not be damaged or deteriorated
  • The product must have to be labels, accessories and original packaging
  • The product must not show signs of wear or dirt
  • The product must not be more than five (5) business days after delivery
  • The request of take back the purchase by the customer must be requested through the mailto:info@crisantajoyeria.com

Paragraph: After requesting the right of retracting the purchase by email info@crisantajoyeria.com, you will have a maximum of 48 business hours to send the return of the product, if it is not sent within 48 business hours it will be understood that you wish to cancel it.

6. PURCHASE RETRACT CONDITIONS

  • 6.1 You must assume the transportation costs and the others that the return of the product originated by the withdrawal of the same entails. The return must be sent to Calle 127B Bis # 20-66 Bogotá D.C., in the name of Yeny Cristina Vargas Pérez
  • 6.2. If the product was paid by credit card and the refund method chosen by you is reversion to your credit card, the money will be refunded to the card used within 30 calendar days after CRISANTA JOYAS Y ACCESORIOS accepts the retract.
  • 6.3. The monetary reversal times depend directly on Mercado Pago and your bank
  • 6.4. You will receive all the money for your purchase only by complying with the provisions of this paragraph. Otherwise the product will be returned to the customer and there will be no refund it.
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